Return Policy

At Pura-Save, we are committed to providing you with quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we are happy to provide you with an easy return or exchange service.

Return and Exchange Conditions

You can request a return or exchange within 30 days of receiving the product.

The product must be unused, in original condition, and with all original packaging and tags attached.

Please ensure that you submit a valid proof of purchase (such as order number).

Return and Exchange Process

Contact Customer Service: Please contact our customer service team via our customer service email (service@pura-save.com) or phone (+86 18203616871). Please provide your order number and the reason for the return or exchange.

Obtain Return Authorization: Our customer service team will review your request within 24 hours and provide a return authorization number and detailed return instructions for eligible products.

Returning the item: Please return the item to the following address within 7 days after the return authorization is issued:

Return address:

Room 202, Building 3, Shuangchuang Block, Jinzhai Road, Heqiao Town, Tongshan District, Xuzhou City, Jiangsu Province

Inspection and refund: We will process the refund promptly after receiving and inspecting your returned item. The refund will be returned to the account of your original payment method, and the processing time may vary from bank to bank.

Notes

All shipping costs for returns and exchanges are borne by us.

If there is a quality problem with the product or the wrong product is sent, please contact us as soon as possible for a quick resolution.

This policy only applies to products purchased through pura-save.com.

We hope you have a pleasant shopping experience and thank you for choosing Pura-Save. If you have any other questions, please feel free to contact our 24-hour online customer service.