Logistics Policy

Welcome to Pura-Save! We are committed to providing you with fast, reliable logistics services and a pleasant shopping experience. Below is our logistics policy to help you understand the delivery process and related information of your order.

Delivery Range

Currently, our hardware and kitchenware products have covered the whole of Australia, no matter where you are, you can enjoy our high-quality products.

Free Shipping Policy

Pura-Save provides free shipping for all orders. Regardless of the size of the order, you do not need to pay any additional shipping fees.

Delivery Time

Processing Time: All orders will be processed within 1-2 business days after payment is confirmed.

Shipping Time: Standard shipping usually takes 5-10 business days depending on your location.

Please note that there may be shipping delays during the holidays, but we will make every effort to ensure that your order is delivered in time.

Order Tracking

Once the order is shipped, we will send a tracking number via email, which you can use to track the status of the package in real time on our logistics partner website.

Delivery Issues

If you do not receive your order within the expected time, or find any delivery issues, please contact our customer service team immediately and we will do our best to resolve the issue for you.

Return Address

For returns, please send the item to the following address:

Return Address:

Room 202, Building 3, Shuangchuang Block, Jinzhai Road, Heqiao Town, Tongshan District, Xuzhou City, Jiangsu Province

For any logistics-related questions or feedback, please feel free to contact us at the following methods:

Email: service@pura-save.com

Phone: +86 18203616871

Thank you for choosing Pura-Save, we look forward to providing you with excellent products and services!